In-Game Store PROBLEM - Guild Wars Forums

Chris616263 · Jul 08, 2007, 03:05 PM // 15:05

For some reason, whenever I look at things in the store, All the prices are listed with ?? instead of $. I don't even know what ?? is, or how that converts to US currency, so how do I fix this problem?

JeniM · Jul 08, 2007, 03:13 PM // 15:13

http://www.currencyconverter.uk.com/go/

Try that i seems upto date, convert from British Pounds Sterling if your getting £ signs

@ Guru Mods
Sorry if this classes as an "advert" for the travel company's site it's on but it's an accurate currency converter

Chris616263 · Jul 08, 2007, 03:59 PM // 15:59

Thanks, but... that doesn't do anything to change my game from showing Pounds instead of US Dollars.

lennymon · Jul 08, 2007, 06:05 PM // 18:05

change back to american server?

Chris616263 · Jul 08, 2007, 06:37 PM // 18:37

I would do that - but I've never left it in the first place.

Onarik Amrak · Jul 08, 2007, 10:17 PM // 22:17

OMG, I want to do the exact opposite!

I'm Australian and I'm stuck having to pay in British Pounds, which is terrible for us! The exchange rate is poo. All the Australians I've spoken to want to pay in American dollars. Because, otherwise, through the online shop, we'd be paying AU$10 more than at EB...

So many other online shops let you choose your currency, why not the online store? By the way, a support ticket is almost useless as they'll just give you a standard response that does nothing to help solve your problem...

countesscorpula · Jul 09, 2007, 04:28 PM // 16:28

Here is a copy of my support ticket on the same issue:

Quote:

Originally Posted by support exchange

Subject
North American charged Euros in Online Store?

Discussion Thread
Response (James) 07/07/2007 04:22 PM
Hello (Countess)

Thanks for contacting us regarding the Bonus Mission Pack for Guild Wars.

The Guild Wars Mission Pack will be made available between 11/1/07 - 11/30/07 to all accounts that spend $29 USD (€26/£17) or more in the Official Guild Wars Store in-game. The purchase in question must be made between 12 p.m. PST on 7/5/07 and 12 p.m. PST on 10/31/07.
This promotion is limited to one per account. The Guild Wars Mission Pack is not transferable and will only be available to the exact account that fulfills this promotion.

Please let us know if you need further clarification on this.

Regards,
Guild Wars Account Support
Response (GM Marcus) 07/07/2007 04:17 PM
Hello,

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

If you have any further questions, please let us know and we will gladly assist you.

Regards,
The Guild Wars Support Team
Customer (Countess Corpula) 07/07/2007 03:59 PM
Hi There,

I currently reside in Canada. If I attempt to make a purchase in the Guild Wars Online Store via the character selection screen, all prices are listed in Euros. I would much prefer to pay in US$ as that currency is much closer to my own.
I have examined the sales area of the PlayNC website, and it appears that I can make purchases there in US$, but I am concerned that if I do so, it will not qualify me for the Bonus Missions promotion offered through the GW Online Store. Any information and assistance you could offer on this matter would be much appreciated.

Sincerest Thanks,

(Countess Corpula)

PS: Attached is a screen shot of the PlayNC store with me logged in. I can provide a screen shot of the GW Online store later. Note that the Play NC store allows one to choose to buy the euro version or the US$ version. And that the default page it takes me to is the US$ one. I strongly feel that the GW Online store should have a feature similar to the PlayNC one that allows a choice between Euro version and North American Version. Failing that I would like to have my account reflect that I am a resident of North America.

As you can see, they pretty much ignored the first paragraph of my letter. Sort of a half assed answer if you ask me. I immediately followed up with a response to clarify that I would like to have the currency I see in the online store changed.... still waiting for a reply. I'm hoping one will come today.

Onarik Amrak · Jul 09, 2007, 04:47 PM // 16:47

Quote:

Response (Dominic) 07/06/2007 03:27 PM
Dear ----,

Thank you for your interest in Guild Wars.

The currency used to make purchases through the Guild Wars in game store is based on your country of residence as shown in your PlayNC Master account.

If you have other questions, please do not hesitate to contact us again.

Kind regards
The Guild Wars Support Team

That's what my support ticket got me. I responded with I'm NOT British. And asked them about why Australians have to pay in Pounds cause it's quite obvious we're nowhere near England. Still no response. Wonderful!

I've also never used PlayNC and I don't even know what my Master Account is!!!

countesscorpula · Jul 09, 2007, 08:48 PM // 20:48

Funny that. I'm not in Europe. I'm in Canada. The OP is in Chicago (according to their guru tag). Why is the OP being charged in pounds, and why am I being charged in Euros?

As you can see from my logged in account page on PlayNC, my master account clearly indicates that I am located in North America. I've deleted the personal info for the purpose of the forum, but I've also sent in unaltered screenshots to support. If the reply Onarik received is any indication, then clearly there is a problem with how they are looking at my account.

scrinner · Jul 09, 2007, 08:52 PM // 20:52

Countess, what servers do you play on? In game?

countesscorpula · Jul 09, 2007, 08:58 PM // 20:58

Quote:

Originally Posted by scrinner

Countess, what servers do you play on? In game?

That's me... American Servers.

scrinner · Jul 09, 2007, 10:38 PM // 22:38

Send a PM To gaile gray. This is something that should get messaged to her

Starsky-sama · Jul 09, 2007, 10:49 PM // 22:49

that is pretty weird.

Im currently assigned to Euro servers, used to be in American servers and im in Canada.
been gone for a few months now from the game. reading this, I just checked my ingame store and mine still displayed in US$...hmmm.

countesscorpula · Jul 09, 2007, 11:12 PM // 23:12

Already PM'd gaile with a link to this thread and to another thread I started before this one came up. It's been two days since I sent in a follow-up support ticket... If I don't hear back from them tonight I'll send another follow-up ticket. I just want all this sorted before GW:EN is released so I can buy it without being charged extra just because the online store can't recognize where I am. In all honesty, there really should be an option in the store to select the currency of yur choice (like the PlayNC store).

I found this statement by gaile on the official wiki:
"As I understand it, our publisher, NCsoft Europe, is the one who determines pricing for products offered through or for Europe or European players."

Which once again begs the question, why am I, a North American, being asked to pay the European prices? I live in North America. I play on the North American servers. Please let me pay the North American prices.

Gaile Gray · Jul 10, 2007, 12:42 AM // 00:42

I have forwarded this thread to the lead of the Billing Department, as she's very expert in sorting out these difficulties.

Roo Ella · Jul 10, 2007, 12:46 AM // 00:46

Thansk Gaile
I am from Oz and do wish to pay in US dollars not Euro
would be cheper exchange for us Aussies.

Chris616263 · Jul 11, 2007, 12:16 AM // 00:16

Wow, I had no idea other people had similar problems...figured I was just unlucky.

Nice to see that Gaile replied though. Gotta give ANet props for caring about their gaming communities.

Chris616263 · Jul 16, 2007, 08:07 AM // 08:07

Edit:

Not worth my time to moan and complain. If you won't re-assure me that my legitimate problem isn't being taken care of, then good luck trying to squeeze $40 out of me when the Guild Snores expansion comes out.

Jul 08, 2007, 03:05 PM // 15:05	#1
Chris616263 Frost Gate Guardian Join Date: Jul 2006 Profession: Me/	In-Game Store PROBLEM For some reason, whenever I look at things in the store, All the prices are listed with ?? instead of $. I don't even know what ?? is, or how that converts to US currency, so how do I fix this problem?

Jul 08, 2007, 03:13 PM // 15:13	#2
JeniM Desert Nomad Join Date: May 2007 Profession: W/E	http://www.currencyconverter.uk.com/go/ Try that i seems upto date, convert from British Pounds Sterling if your getting £ signs @ Guru Mods Sorry if this classes as an "advert" for the travel company's site it's on but it's an accurate currency converter Last edited by JeniM; Jul 08, 2007 at 03:15 PM // 15:15..

Jul 09, 2007, 08:48 PM // 20:48	#9
countesscorpula Wilds Pathfinder Join Date: Nov 2006 Guild: Gwen Is [EVIL] Profession: N/	Funny that. I'm not in Europe. I'm in Canada. The OP is in Chicago (according to their guru tag). Why is the OP being charged in pounds, and why am I being charged in Euros? As you can see from my logged in account page on PlayNC, my master account clearly indicates that I am located in North America. I've deleted the personal info for the purpose of the forum, but I've also sent in unaltered screenshots to support. If the reply Onarik received is any indication, then clearly there is a problem with how they are looking at my account. Last edited by countesscorpula; Jul 09, 2007 at 08:52 PM // 20:52..

Jul 10, 2007, 12:42 AM // 00:42	#15
Gaile Gray ArenaNet Join Date: Feb 2005	I have forwarded this thread to the lead of the Billing Department, as she's very expert in sorting out these difficulties. __________________ Gaile Gray Support Liaison ArenaNet

Jul 16, 2007, 08:07 AM // 08:07	#18
Chris616263 Frost Gate Guardian Join Date: Jul 2006 Profession: Me/	Edit: Not worth my time to moan and complain. If you won't re-assure me that my legitimate problem isn't being taken care of, then good luck trying to squeeze $40 out of me when the Guild Snores expansion comes out. Last edited by Chris616263; Jul 16, 2007 at 08:14 AM // 08:14..

Jul 08, 2007, 03:59 PM // 15:59	#3
Chris616263 Frost Gate Guardian Join Date: Jul 2006 Profession: Me/	Thanks, but... that doesn't do anything to change my game from showing Pounds instead of US Dollars.

Jul 08, 2007, 06:05 PM // 18:05	#4
lennymon Forge Runner Join Date: Nov 2005 Location: Seattle Guild: Odin's Hammer [OH] - Servant's of Fortuna [SoF] Profession: R/	change back to american server?

Jul 08, 2007, 06:37 PM // 18:37	#5
Chris616263 Frost Gate Guardian Join Date: Jul 2006 Profession: Me/	I would do that - but I've never left it in the first place.

Jul 08, 2007, 10:17 PM // 22:17	#6
Onarik Amrak Forge Runner Join Date: Mar 2007 Guild: Astral Revenants Profession: P/W	OMG, I want to do the exact opposite! I'm Australian and I'm stuck having to pay in British Pounds, which is terrible for us! The exchange rate is poo. All the Australians I've spoken to want to pay in American dollars. Because, otherwise, through the online shop, we'd be paying AU$10 more than at EB... So many other online shops let you choose your currency, why not the online store? By the way, a support ticket is almost useless as they'll just give you a standard response that does nothing to help solve your problem...

Jul 09, 2007, 08:52 PM // 20:52	#10
scrinner Wilds Pathfinder Join Date: Jan 2006	Countess, what servers do you play on? In game?

Jul 09, 2007, 10:38 PM // 22:38	#12
scrinner Wilds Pathfinder Join Date: Jan 2006	Send a PM To gaile gray. This is something that should get messaged to her

Jul 09, 2007, 10:49 PM // 22:49	#13
Starsky-sama Forge Runner Join Date: Apr 2005 Location: Land of the Z Chest \o/ Guild: [NOT]-Nomads of Turmoil. Profession: W/	that is pretty weird. Im currently assigned to Euro servers, used to be in American servers and im in Canada. been gone for a few months now from the game. reading this, I just checked my ingame store and mine still displayed in US$...hmmm.

Jul 09, 2007, 11:12 PM // 23:12	#14
countesscorpula Wilds Pathfinder Join Date: Nov 2006 Guild: Gwen Is [EVIL] Profession: N/	Already PM'd gaile with a link to this thread and to another thread I started before this one came up. It's been two days since I sent in a follow-up support ticket... If I don't hear back from them tonight I'll send another follow-up ticket. I just want all this sorted before GW:EN is released so I can buy it without being charged extra just because the online store can't recognize where I am. In all honesty, there really should be an option in the store to select the currency of yur choice (like the PlayNC store). I found this statement by gaile on the official wiki: "As I understand it, our publisher, NCsoft Europe, is the one who determines pricing for products offered through or for Europe or European players." Which once again begs the question, why am I, a North American, being asked to pay the European prices? I live in North America. I play on the North American servers. Please let me pay the North American prices.

Jul 10, 2007, 12:46 AM // 00:46	#16
Roo Ella Krytan Explorer Join Date: Jun 2007 Location: Australia Guild: Oz Profession: E/R	Thansk Gaile I am from Oz and do wish to pay in US dollars not Euro would be cheper exchange for us Aussies.

Jul 11, 2007, 12:16 AM // 00:16	#17
Chris616263 Frost Gate Guardian Join Date: Jul 2006 Profession: Me/	Wow, I had no idea other people had similar problems...figured I was just unlucky. Nice to see that Gaile replied though. Gotta give ANet props for caring about their gaming communities.